Terms & Conditions
These Terms & Conditions govern your use of the Opaline Aura website and the purchase of our products. By accessing our site or placing an order, you agree to the following terms:
1. General
By purchasing or using our products, you agree to comply with these terms and all applicable laws. Opaline Aura reserves the right to update or modify these Terms & Conditions at any time without prior notice.
2. Products
All perfumes are handmade with care and may vary slightly in appearance, packaging, or fragrance intensity. Such variations are natural and not considered defects.
We are not responsible for allergic reactions. Customers are advised to review the ingredient list carefully before use. Patch testing is recommended before applying directly to skin.
3. Orders & Payments
All orders are subject to availability and acceptance. Once an order is placed, you will receive a confirmation email.
Prices are displayed in INR and are inclusive of applicable taxes unless stated otherwise. Opaline Aura reserves the right to change prices without notice.
Payments must be completed using the secure payment methods provided on our website. We do not store payment card details on our servers.
4. Shipping & Delivery
Orders are shipped within the timelines mentioned at checkout. Delivery times may vary depending on location and courier availability.
Opaline Aura is not responsible for delays caused by courier services, unforeseen events, or incorrect address details provided by the customer.
5. Returns & Refunds
Due to the personal and hygienic nature of perfumes, products once shipped cannot be returned or exchanged.
Refunds are only provided in cases where the product is defective, damaged, or incorrect. Customers must notify us within 48 hours of delivery with photo/video proof to qualify for a refund.
6. Intellectual Property
All logos, product names, packaging designs, website content, and brand assets are the intellectual property of Opaline Aura. They may not be copied, distributed, or reproduced without written permission.
7. Limitation of Liability
Opaline Aura is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products. Customers are responsible for ensuring compatibility and safe use.
8. Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in [your city/state].
9. Contact Us
For any questions regarding these Terms & Conditions, please contact us at:
[your email address]
[optional phone number]