Who we are
Our website address is: https://[yourdomain].com. Opaline Aura is a solid perfume brand offering natural, alcohol-free, cruelty-free fragrances.
Information we collect
We may collect your name, email address, phone number, shipping/billing details, and payment information (processed securely through third-party gateways). We may also collect browser/device/IP details for analytics and security purposes.
How we use your information
Your information is used to process and deliver orders, provide customer support, improve our website, and send promotional updates (if you opt-in).
Cookies
We use cookies to enhance your browsing experience. Cookies help us remember your preferences, track site performance, and improve functionality. You may disable cookies in your browser settings, but some features may not work properly.
Who we share your data with
We do not sell or rent your data. We only share it with trusted third parties such as payment gateways, courier/delivery services, or legal authorities if required by law.
How long we retain your data
Order and transaction data is retained for legal and tax purposes. Customer communication records are kept for service quality. If you create an account, you can request deletion of your personal details anytime.
What rights you have over your data
You can request a copy of the personal data we hold, ask us to update or correct your details, or request deletion (unless we are legally required to retain it). To exercise these rights, please contact us at [your email].
Security
We take reasonable steps to protect your data using SSL encryption and trusted third-party services. However, no system can guarantee 100% security.
Embedded content and third-party links
Our website may include embedded content (e.g. videos, images, articles). Such content behaves as if you visited the other website, which may collect data and use tracking technologies. We are not responsible for third-party policies.
Children’s privacy
Our products and services are not directed at children under 13. We do not knowingly collect personal data from minors.
No Return / Exchange Policy
Due to the personal and hygiene nature of perfumes, all sales are final. We do not accept returns or exchanges once an order has been shipped.
Refunds are only provided in cases of damaged, defective, or incorrect items received. Customers must notify us within 48 hours of delivery with photo proof for eligible cases.
Please read product descriptions carefully before placing your order.
Updates to this policy
We may update this Privacy Policy and No Return Policy from time to time. Any changes will be posted here with the updated date.
Contact us
If you have any questions regarding this policy, you can contact us at:
[your support email]
[your phone number, optional]